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Alan Hawkins

Professional journalist and communication consultant.


East London Accommodation


SIZE REALLY DOES MATTER


Some say that size doesn’t matter. Try and explain that to a ravenous teenager after scoffing down a so-called large size pizza.


Manufactures of pre-packaged foodstuffs are obliged to include the weight, and other dietary information on their packaging. This is not the case with prepared foods, do we really know what lurks under the pastry of our favourite pie, or the weight of one burger patty versus another?


The HAWKEYE team ordered a few take-away pizzas this week. While our samples all had diameters of around 30cm, when it came to weight and price, we had some interesting results.


Scooters in Berea were the most expensive at R11.20/100g and Guido’s in Beacon Bay the lowest at R9.64/100g. Debonairs in Beacon Bay were R10.94/100g and Nina’s in Stirling, offered the largest pizza, coming in at R9.88/100g.


The surprise was in the expected ‘free delivery’. Nina’s added a whopping R18 to deliver to Beacon Bay, Scooters R12 and Guido’s even though based in Beacon Bay, R15. Debonairs did not add a delivery charge.


The HAWKEYE team felt the different toppings were suitable for a fair comparison. After the available information was considered and Debonairs and Nina’s being adjudged the tastiest on offer, we felt that Debonairs had the edge on the others.


THIS WEEKS TIP


Caveat emptor is the Latin phrase for ‘let the buyer beware’. The process of manufacturing; retailing and consuming is unfortunately not always fair. A higher level of awareness will help to avoid some of the pot-holes that lie in wait.  


Body Culture Gym in Beacon Bay continued with Mr Pillays’ monthly debit order after the end of a 12 month contract. Although the separate ‘Terms and Conditions’ referred to this likelihood, Pillay advised us that he had not signed these.


BC management responded promptly, stating that their contracts were professionally prepared by their attorneys and they had acted within the law at the time. They went on to say that since 1 April 2011 when the Consumer Protection Act came into force, they are now required to advise clients of this continuation and they also now get clients to sign the T&C’s.   


Hi-Q in Beacon Bay spent over two hours working on a Toyota Landcruiser last week. After identifying faulty rims, they referred the client back to the manufacturer. Hi-Q refused payment after being offered this by the client. Now that’s how to retain customers!



The HAWKEYE team is here for you. Share your experiences, good and bad, by sending an e-mail to gohawkeye@iafrica.com